TERMS & CONDITIONS
Shipping
The shipping cost depends on where you live and which delivery option you choose. You will see the exact price at checkout.
Norway: We ship from our warehouse in Norway. All prices include Norwegian VAT.
International: International orders are shipped with DHL on DDP terms (Delivered Duty Paid). Taxes and import duties are included in the price you pay at checkout, so there is nothing extra to pay when your parcel arrives.
Delivery times: Items in stock are shipped within 1–3 business days. Delivery usually takes 2–4 business days within Norway and 2–6 business days internationally. You will receive a tracking link by email when your order has been shipped.
Made to order: Some pieces are made from scratch after you order. The product page shows whether an item is made to order. These pieces are usually shipped within 2–3 months, depending on our workshop's capacity and the availability of materials such as stones. If you need a piece by a certain date, email us before you order, and we will do our best to have it ready in time.
Payment
You can pay with all major cards, Apple Pay, Google Pay and Klarna, as well as local payment methods in selected countries. All available options are shown at checkout. Payments are processed securely, and we never see or store your card details.
Returns
You can cancel your purchase within 14 days of receiving your order. To start a return, email post@josephinestudio.com with your order number and which items you are returning. Please send the items back within 14 days of contacting us.
Return cost: The cost of the return label is deducted from your refund. Within Norway it is 150 NOK. For international returns the price varies by country.
Refunds: If you return your entire order, we also refund the original standard shipping cost. If you return only part of your order, the shipping cost is not refunded. Refunds are made to your original payment method within 14 days of your notice. We may wait until we have received the item or proof that it has been sent.
Product condition: You are welcome to try on your jewellery, just as you would in a shop. If an item comes back worn, scratched or damaged, we will deduct an amount from your refund to cover the reduced value. Please return the item in its original packaging.
Exceptions: Personalised items cannot be returned. This includes engraved pieces, sizes outside our standard range and anything made to your own specifications.
Exchanges
To exchange for a different size, email us at post@josephinestudio.com within 14 days of receiving your order. Exchanges depend on availability, and if the new size is made to order, it will take longer. You pay the shipping to us, and we cover the shipping back to you.
Faulty items
If your item is faulty or not what you ordered, email us with your order number and photos within a reasonable time after you notice the problem. Under Norwegian consumer law, you can make a complaint for up to 2 years, or 5 years for items made to last significantly longer. We will repair, replace or refund the item and cover the shipping costs.
Normal wear, accidents and damage from incorrect use, perfume or chemicals are not considered defects.
Prices and changes
All prices include VAT. The price you pay is the one shown when you placed your order. We may update these terms from time to time, and the version published when you ordered is the one that applies.
Disputes
We always want you to be happy with your purchase. If something is not right, just get in touch and we will do our best to find a good solution together. If we still cannot agree, you can contact Forbrukerrådet (the Norwegian Consumer Council) for free guidance and mediation.
Company details
Josephine Studio is run by CASA Jewellery AS
Org. no. 930 161 144
Ærfuglveien 4, 3209 Sandefjord, Norway
post@josephinestudio.com