RETURNS

Returns

You can cancel your purchase within 14 days of receiving your order. To start a return you must email post@josephinestudio.com with your order number and which items you are returning. Please send the items back within 14 days of contacting us.

Return cost: The cost of the return label is deducted from your refund. Within Norway it is 150 NOK. For international returns the price varies by country.

Refunds: If you return your entire order, we also refund the original standard shipping cost. If you return only part of your order, the shipping cost is not refunded. Refunds are made to your original payment method within 14 days of your notice. We may wait until we have received the item or proof that it has been sent.

Product condition: You are welcome to try on your jewellery, just as you would in a shop. If an item comes back worn, scratched or damaged, we will deduct an amount from your refund to cover the reduced value. Please return the item in its original packaging.

Exceptions: Personalised items cannot be returned. This includes engraved pieces, sizes outside our standard range and anything made to your own specifications.

Exchanges

To exchange for a different size, email us at post@josephinestudio.com within 14 days of receiving your order. Exchanges depend on availability, and if the new size is made to order, it will take longer. You pay the shipping to us, and we cover the shipping back to you.

Faulty items

If your item is faulty or not what you ordered, email us with your order number and photos within a reasonable time after you notice the problem. Under Norwegian consumer law, you can make a complaint for up to 2 years, or 5 years for items made to last significantly longer. We will repair, replace or refund the item and cover the shipping costs.

Normal wear, accidents and damage from incorrect use, perfume or chemicals are not considered defects.

Disputes

We always want you to be happy with your purchase. If something is not right, just get in touch and we will do our best to find a good solution together. If we still cannot agree, you can contact Forbrukerrådet (the Norwegian Consumer Council) for free guidance and mediation.