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Returns and Exchange

Return Policy:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, you must return the item(s) in the same condition that you received it, unworn or unused, including original and intact packaging. To start a return, you can contact us at post@josephinestudio.com.

While the returned package is in transit it is under your responsibility. Please bear in mind that return expenses will not be refunded.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / Products you cannot return or exchange:

Certain types of items cannot be returned, like custom products. Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed, or made with some degree of customization to you.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at camilla@josephinestudio.com.

 

Exchange Policy:

We exchange goods bought online within 14 days of receipt. Please note that size exchanges depend on our stock availability. There is a chance that if the item you ordered was “made to order” that the new size also will be. The returning shipping costs are at your own expense, however, we will cover the outgoing shipping when sending you the exchanged item(s). Please make sure to fill out the enclosed return form and send everything to the address listed under the section "Return Policy".